What This FAQ Section Covers for You
This FAQ section addresses the questions we see most often from players in the Philippines. Topics include how to open your account, how deposits work through GCash, Maya, or InstaPay, how withdrawals are processed back to your e-wallet, what to do if your account is locked, and how to reach our support team. Each answer is written to give you the actual
steps — not a pointer to somewhere else. If you are asking about eligibility, access depends on local law and is available where local law permits. Players in Pasig and across the Philippines can get answers here before reaching out to support. We update these answers when our processes change, so what you read here reflects how things work right now. If
your question is not covered, our live chat team can help directly.
- GCash
- Maya
- InstaPay